STORE POLICIES
All orders made through this online store are considered custom orders, made as requested by “Client” (you).
RETURNS AND EXCHANGES POLICY
Please read carefully before making your purchase. All orders made through this online store are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason. Each piece of jewelry may take up to several weeks to create from start to finish, all depending on how you have customized your order. However, some articles may be accepted for partial store credit or exchange if returned in salable condition within 10 days from the date received. Buyer will be held responsible for any restocking fees and/or reconditioning fees, plus all shipping fees as they are non-refundable. We will not refund for "buyer's remorse". Absolutely no refunds on custom engraved merchandise, custom made rings, gold teeth or any custom designed work. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by VIP Jewelry. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.
Please remember returns may be accepted within 10 days from the received date for an exchange or store credit only. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved. Please read and understand the full Refund Policy before continuing with your order.
HOW TO RETURN?
Please carefully package the item you are returning in its original packaging. You are responsible for the return shipping label. Once your package is prepared, please mail your your order to the following address:
RE: Returns
VIP Jewelry
4530 E Charleston Blvd
SUITE #F-1
Las Vegas, NV 89104
Please allow 2 - 3 weeks from the return shipped date for us to receive and process. If allowed, your VIP Jewelry account will be credited with the determined amount.
SHIPPING POLICY
How it Works
We will only ship orders to the billing address associated with the purchasing credit/debit card OR the address confirmed on your PayPal account. After your order is fulfilled and packaged, it will be shipped out. All packages will require signature confirmation. Orders generally ship Monday through Friday only. Saturday delivery may be available for an additional charge. Sunday and holiday delivery is not available. Multiple items order under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees. To ensure a safe and secure delivery of your order, we do not ship to P.O. boxes.
Orders are processed Monday - Friday. Orders that are placed on weekends and Holidays are processed the next business day.
Please allow 3 - 5 business days for order processing and verification.
We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured, and the buyer assumes all responsibilities of claims made with the shipping carrier.
We cannot and will not change or intercept a package to alter the delivery.
We will only ship to address provided at checkout.
PRIVACY POLICY
At VIP Jewelry, accessible from www.vegasvipjewelry.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by VIP Jewelry and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in VIP Jewelry. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
VIP Jewelry follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, VIP Jewelry uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
For more general information on cookies, please read "What Are Cookies" from Cookie Consent.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of VIP Jewelry.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on VIP Jewelry, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that VIP Jewelry has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
VIP Jewelry's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
VIP Jewelry does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.